Terms & Conditions

Amian Laundry is a trading name of Amian Family Group (Pty) Ltd, Registration No. 2026/469619/07, registered with the Companies and Intellectual Property Commission (CIPC) of the Republic of South Africa.

Operating area: Mankweng (Turfloop), Polokwane and surrounding Limpopo suburbs, South Africa. Contact: banele@amianlaundry.co.za or 064 821 8147.

You must be at least 18 years old, or have the consent of a parent or legal guardian, to use the Service. The Service is not directed at children under 13 and we do not knowingly collect their personal information.

You are responsible for the accuracy of your account details and for keeping your password confidential. You must notify us immediately of any unauthorised use of your account. You may delete your account at any time from your profile page or by emailing banele@amianlaundry.co.za; deletion removes your personal profile data, subject to records we must keep by law.

A booking is a request for collection at the date and time slot you select. We confirm the booking in the app and by message. Collections and deliveries run Monday to Saturday; Sunday slots are not available.

Standard turnaround is 19 hours from collection, subject to volume, weather and load type. Estimated times are not guaranteed.

Express turnaround shorter than 19 hours is available on request and is charged at an additional express fee, quoted and agreed before collection.

You must ensure items are handed over at the agreed address and that pockets are empty. Please tell us about delicate, stained or specialist items before collection.

Prices are shown in South African Rand and include collection and delivery within our service area. Add-on items such as blankets, duvets and fleeces are charged at R40 per item and appear in your order total before you confirm.

Payment is manual: cash on delivery or EFT to the account shown at checkout. No card details are collected and no payment is processed inside the app. Where the app is distributed through an app store, no digital goods or in-app purchases are sold; all payments are for physical laundry services rendered off-platform.

Memberships are billed monthly by EFT and include the number of washes stated in the plan. Unused washes do not roll over. You may cancel a membership before the next billing date.

You may cancel or reschedule free of charge up to two hours before your collection slot. If our driver arrives and no one is available to hand over laundry, we may charge a call-out fee to cover the trip.

If we fail to deliver the service you paid for, you are entitled to a re-clean or a refund of the amount paid, in line with the Consumer Protection Act 68 of 2008.

We handle every item with care, but some fabrics, dyes and trims react unpredictably to cleaning. Where we are responsible for loss of or damage to an item, our liability is limited to ten times the cleaning charge for that item, or the depreciated value of the item, whichever is lower.

We are not liable for damage caused by items left in pockets, pre-existing wear, missing or incorrect care labels, or for indirect or consequential loss. Claims must be reported within 24 hours of delivery.

Uncollected items may be disposed of or donated after 60 days, after we have attempted to contact you.

You may not use the Service unlawfully, submit false bookings, interfere with or attempt to gain unauthorised access to our systems, scrape our content, or reverse engineer the app except as permitted by law. We may suspend or close accounts that breach these Terms.

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control. All intellectual property in the app, the Amian Laundry name, logo and content remains ours.

If you install the app from the Apple App Store, these Terms are between you and us only, not Apple. Apple has no obligation to provide support or maintenance for the app, and is not responsible for any product claims, third-party intellectual property claims, or consumer protection claims relating to the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm that you are not located in a country subject to a United States embargo and are not on any United States restricted-party list.

If you install the app from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the app or for any transaction between you and us.

Updates may be required for the app to keep working. Some features need an internet connection and location or notification permissions, which you can manage in your device settings.

By booking, you agree to receive service messages about your order by email, WhatsApp, SMS or push notification. These are transactional and cannot be switched off while an order is active. Marketing messages, if any, are optional and you can opt out at any time.

Our Privacy Policy explains what personal information we collect, why, and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA). It forms part of these Terms.

We may update these Terms from time to time. The effective date above shows the latest version, and continued use of the Service after a change means you accept the updated Terms.

These Terms are governed by the laws of the Republic of South Africa. Please contact us first at banele@amianlaundry.co.za so we can resolve any complaint. Disputes not resolved informally may be referred to the courts of South Africa or, where applicable, to the National Consumer Commission.

Amian Laundry, Mankweng Township, Mankweng (Turfloop), Limpopo, 0727, South Africa.
Email: banele@amianlaundry.co.za
Phone: 064 821 8147